Representing estates and facilities professionals operating within the  



Public happiness with A&E services drops to lowest since 2008

Public satisfaction with the accident and emergency (A&E) services in the NHS has dropped to its lowest level, according to British social Attitudes survey data.

The report, which was published by the King’s Fund, highlighted that satisfaction with the A&E department dropped from 59% to 53%.

This decline follows a number of breaches to the four-hour A&E waiting time target in 2013.

However, in general terms, public satisfaction in the way the NHS is run remained unchanged at 60%, compared to 2012.

Additionally, satisfaction with hospital outpatient services climbed to a record high of 67%, while satisfaction with inpatient services jumped six percentage points to 58%.

“Since 1983 the British Social Attitudes survey has provided an important barometer of how the public views the NHS,” says John Appleby, chief economist at The King’s Fund.

“Public satisfaction in the NHS remains high, although satisfaction with A&E has dropped. This may be due to concerns about waiting times in 2013.”

A spokesman for the Department of Health stated that the report recognises public satisfaction in the NHS is high and at record levels for outpatient services.

“We know we need to relieve pressure on A&E in the long term which is why we're strengthening the link between GPs and elderly patients and investing more in out of hospital care,” they said.