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Conference News


Challenging times call for Resilience

HEFMA will focus on Resilience as the theme for the 2018 National Leadership Forum, to be held at the De Vere Cotswold Water Park Hotel in the heart of the unique Cotswold Water Park on May 10 – 11. As well as the speaker programme and breakout sessions led by industry experts, the event also features a full exhibition, an informal dinner (on the evening of May 9) and a Gala Dinner at which the 2018 HEFMA Award Winners will be announced (on the evening of May 10).


The Forum programme will focus on case studies, tools and inspiration to build resilience at all levels – operationally and personally and as always will offer some excellent networking opportunities.


The formal programme will be opened by Chair of the hosting SW Branch, Adrian Eggleton who will introduce and hand over to the Forum Chair, Peter Hancock. As Chief Executive of Pride of Britain Hotels, Hancock has demonstrated his personal resilience over the years; from Barman at Pontins Holiday Camp in Bracklesham Bay (West Sussex) to Waiter, Head Waiter, Hotel General Manager, Publishing Company Director, Chief Executive, Compere and After Dinner Speaker. 


But it hasn’t all been plain sailing and Hancock has been forced to demonstrate his own personal resilience on more than one occasion. He recounts a disastrous career move that saw him go into a pub venture with a colleague that resulted in him having to sell his car. Back at the Job Centre he took a shop-floor position at the St Ivel milk-processing plant and followed this with a position behind the cigar counter at Harrods and then as a sales representative with a wine company. 


Hancock’s life experiences, his insight into the world of hotel keeping, his love of story-telling and sense of humour mean he is much in demand as the Host or Chair of events across the length and breadth of the country and HEFMA is delighted to be able to welcome him to the 2018 National Leadership Forum.


The Forum will also hear from HEFMA’s National Chair, Jonathan Stewart, with an update of association activities and news before the opening day’s Keynote Address from Simon Corben, NHS Improvement Director and Head of Profession for Estates and Facilities. Corben will provide an update on NHS Improvement’s work programme and future direction of travel and is a session not to be missed.


Breakout sessions


NHS Improvement Directors Cliff Howell (Operational Lead) and Jo Dolby (Commercial Lead) will both lead Breakout Sessions. These sessions divide delegates into smaller groups to focus on areas of particular interest in a more informal environment. Three different sessions will be held and each will run twice, enabling delegates to attend two of the three.


Jo Dolby will provide an overview of NHS Improvement’s Estates and Facilities capital commercial workstreams under the headline: ‘Business Continuity in Adverse Conditions’. The session will have a particular focus on PFI and other outsourced FM services including contract management. She will also examine how Trusts can derive additional value and assurance. 


Cliff Howell will focus on the Model Hospital, the ERIC data collection and issues relating to the Estates and Facilities workforce.


The third Breakout Session will be run by Sarah Erskine and Rachel Eggleton from Footsteps Counselling and Care – a charity in Gloucester - on the theme of personal resilience. Entitled ‘Bouncing Back’ the session will explore what personal resilience means, where it comes from and what an individual can do to improve it. Erskine and Eggleton are both counsellors at the Footsteps charity. 


On the main stage


Personal resilience will be the theme of a dedicated presentation from Erskine and Eggleton. Footsteps Counselling and Care aims to provide professional and timely counselling to people in Gloucestershire who have suffered trauma during pregnancy of birth, are suffering from post or pre-natal depression, have lost a baby for any reason, or are struggling with fertility issues and childlessness.


Another jointly-delivered session will address the theme of ‘Building resilience from major incidents’. Alan Cordwell (Head of Group Emergency Planning, Resilience & Response Unit for the Northern Care Alliance NHS Group) will recount the after-math of the Manchester Arena terrorist bomb on May 22, 2017, the response that mitigated the effects of the attack and the impact on healthcare facilities at the Northern Care Alliance NHS Trust.


Bernard Flanagan (Head of Estates & Facilities for The Christie NHS Foundation Trust) will discuss the immediate impact of the first that broke out at the Cancer Research UK Manchester Institute, adjacent to the The Christie Hospital and the lessons learned. 


Team Resilience will be addressed by Geoff Neild, who heads up HEFMA’s Learning and Development workstream and Cliff Howell. Neild will provide an update on his group’s activities including new assets to help to build team resilience. Howell will share the delivery plan NHS Improvement has developed to identify what is being done and what needs to be done to ensure the NHS has an Estates & Facilities workforce that is fit for the 21st Century.


A management session will aim to help delegates to understand their role in the STP with better use of assets and reduction in backlog to improve patient services.


A final Keynote presentation on the theme of Personal Resilience will bring the Forum to a conclusion. Martine Wright MBE has demonstrated her personal resilience as the most injured survivor from the London Underground terror attacks of 7/7. She was trapped for over an hour, lost 80% of her blood supply and both legs above the knee. 


Her inspirational presentation will recount not only how she survived one of the worst terrorist attacks in British history, but also how she turned that trauma and tragedy into hope. Since that day she has rebuilt her life: she has skydived, learned to fly, become a wife, mother, captain of the British Paralympic Sitting Volleyball team, Ambassador, patron and a motivational speaker.


You can view the full programme and timings here.


Book your place here.