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27
Sep

PLACE initiative returns encouraging first results


Hospitals have scored on average around eight out of 10 for non-clinical services like catering, cleaning and the condition of buildings, fixtures and fittings according to the first ever results from the new patient-led assessment programme, reports the Health and Social Care Information Centre (HSCIC).

Hospitals have scored on average around eight out of 10 for non-clinical services like catering, cleaning and the condition of buildings, fixtures and fittings according to the first ever results from the new patient-led assessment programme, reports the Health and Social Care Information Centre (HSCIC).

All 1,140 eligible NHS sites (including hospitals, hospices and treatment centres) carried out self-assessments in spring 2013 along with 218 independent/voluntary sector sites under the new Patient-Led Assessments of the Care Environment (PLACE) programme, a voluntary initiative covering both the NHS and the independent sector.

The assessments, each led by a team comprising at least 50 per cent patients, point to high average scores across four different category areas - with the highest national average mark for cleanliness and the lowest for food and hydration.

Key findings include:

  • Cleanliness (including assessment of bathrooms, furniture, fixtures and fittings): the national average score was 96%, with 90% of hospital sites scoring more than 80% of which 144 sites scored 100%.
  • Condition, appearance and maintenance (including assessment of decoration, signage, linen and car-parking access): the national average score was 89%, with 68% of hospital sites scoring more than 80%, of which two sites scored 100%.
  • Privacy, dignity and wellbeing (including assessment of changing and waiting facilities, appropriate separation of single sex facilities, telephone access and appropriate patient clothing): the national average score was 89%, with 65% of hospital sites scoring more than 80%, of which 18 sites scored 100%.
  • Food and hydration (including assessment of choice, taste, temperature and availability over 24 hours): the national average score was 85%, with 70% of hospital sites scoring more than 80%, of which four sites scored 100%.

There are no set achievement targets for PLACE, but the criteria within the assessments do represent aspects of care which patients and the public have identified as important.

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