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10
May

NHS board admits 111 failure


The NHS 111 helpline, designed for people with urgent but non-life threatening health problems, is failing to meet targets, a raft of media reports say.


The failures to respond promptly and properly has placed extra pressure on accident and emergency departments and GP out-of-hours services, with the British Medical Association’s GP committee telling The Guardian that patients reported facing “unacceptably long waits to get through to an NHS 111 operator and suffering from further delays when waiting for calls back with medical advice”.

Part of the problem is that NHS 111 is not operated as a national organisation, but is instead made up of 46 different local services, each reporting to their local NHS organisations.

Nursing Times reporst that NHS England, the body responsible for the service, has carried out a review into what lessons can be learnt from its roll-out. It is in the process of remedying these faults and recommends that further work is carried out to identify other areas of the service that are underperforming, investigate why this is the case and then take necessary steps to rectify the problems.

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